Returns & Refunds Policy

At Royal Pet Transport, customer satisfaction is our highest priority. This Returns & Refunds Policy outlines the procedures and conditions under which returns, exchanges, and refunds are accepted to ensure a smooth and fair process for all parties involved.

Service Cancellation

Clients may request a cancellation before the scheduled shipment date. If a cancellation is made within the allowed timeframe, a partial or full refund may be issued depending on the stage of preparation and any costs already incurred, such as documentation processing, crate preparation, or booking fees.

Non-Refundable Services

Once a shipment has been confirmed and preparations have begun, certain charges become non-refundable. These may include administrative fees, documentation processing costs, veterinary arrangements, and carrier booking fees. If the pet has already been picked up or is in transit, the service is considered fully rendered and no refund will be issued.

Client Responsibility

Clients are responsible for providing accurate and complete information regarding their pet, including health status and documentation. Failure to provide correct information or required documents may result in service delays, cancellations, or denial of transport, and refunds may not be granted in such situations.

Refund Processing

Approved refunds will be processed using the original payment method within a reasonable timeframe. Processing times may vary depending on financial institutions and payment providers.

Royal Pet Transport is committed to resolving any issues swiftly and fairly, ensuring your confidence in our services.